Customer Service:
All prices are in Canadian dollars.
Shipping
Canada(BC)
Canada Post Expedited
Cost: $9.00CAD/ order plus $2.00CAD for each additional item
Orders will be processed within 2 days for in stock items.
Shipping time 1-2 business days.
Canada
Canada Post Expedited
Cost: $12.00CAD/ order plus $2.00CAD for each additional item
Orders will be processed within 2 days for in stock items.
Shipping time 3-5 business days.
USA
Canada Post Expedited
Cost: $17.00CAD/ order plus $2.00CAD for each additional item
Orders will be processed within 2 days for in stock items.
Shipping time 6-8 business days.
International
Canada Post Expedited
Cost: $20.00CAD/ order plus $5.00CAD for each additional item
Orders will be processed within 2 days for in stock items.
International orders might be subject to additional custom charges and duties. These charges vary from country to country and are applied by the destination government. You are solely responsible for these charges.
Returns and Exchanges
We are happy to exchange any item if returned within 30 days. All returns are exchangeable for store credit only if original tags are intact and the garment has not been worn, washed or altered in any way. We reserve the right to reject any merchandise that isn't received in its original condition and shipped in the appropriate time frame. Shipping charges are the responsibility of the customer and reshipping charges on exchanged items will apply.
Please email floatingoldiceberg[at]gmail.com to inform us of your return or exchange and to receive shipping instructions.